Frequently Asked Questions

Is SoRooted suitable for all hair types?
Yes. SoRooted Hair Therapy is suitable for all hair types and textures.

Can I use SoRooted during and after pregnancy?
Yes. It is suitable for women during and after pregnancy experiencing hair fall or loss of volume. Read more about postpartum hair fall and what helps.

Can I use SoRooted if I have a scalp or dermatological condition?
If you have a dermatological or scalp condition, please consult your doctor or dermatologist before using SoRooted.

How often should I use SoRooted?
We recommend using it 2–3 times a week.

How long should I leave the oil on?
Leave it on for at least 2 hours or overnight, depending on your routine.

How much oil should I use?
Apply approximately 5–10 mL, depending on your hair length and volume.

Do you offer returns or refunds?
No. All orders are non-refundable and non-returnable.

How is my order confirmed?
Our customer service team will contact you by call or WhatsApp/text to confirm your order. Orders will only be dispatched after confirmation.

Where do you currently deliver?
We deliver across Pakistan.

How much is delivery?
Delivery is Rs. 150 within Karachi, and Rs. 255 outside Karachi. The correct amount is confirmed with you on WhatsApp before dispatch.

How can I pay for my order?
You can pay through online bank transfer. After payment, please send your payment screenshot to our WhatsApp Business number for verification.

How can I contact SoRooted?
For orders and queries, contact us on WhatsApp Business: +92 371 1317557